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FAQ Web Shop Discover discounts, free gems, and more special offers Aunt Bette's Homemade Pecan Pie Rockin’ Rocky Road Ice Cream Tom’s Heavenly Apple Strudel Joe’s Divine Butter Tarts Update Notes What’s new in the game? Aunt Bette's Homemade Pecan Pie Rockin’ Rocky Road Ice Cream Tom’s Heavenly Apple Strudel Joe’s Divine Butter Tarts Purchases Help with In-App Purchases! Aunt Bette's Homemade Pecan Pie Rockin’ Rocky Road Ice Cream Tom’s Heavenly Apple Strudel Joe’s Divine Butter Tarts Privacy Policy How are we using your data? Aunt Bette's Homemade Pecan Pie Rockin’ Rocky Road Ice Cream Tom’s Heavenly Apple Strudel Joe’s Divine Butter Tarts Troubleshooting We publish known problems here. Aunt Bette's Homemade Pecan Pie Rockin’ Rocky Road Ice Cream Tom’s Heavenly Apple Strudel Joe’s Divine Butter Tarts Account Issues with your account? Aunt Bette's Homemade Pecan Pie Rockin’ Rocky Road Ice Cream Tom’s Heavenly Apple Strudel Joe’s Divine Butter Tarts Gameplay How to play the game? Aunt Bette's Homemade Pecan Pie Rockin’ Rocky Road Ice Cream Tom’s Heavenly Apple Strudel Joe’s Divine Butter Tarts Join our community

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Issues with your account? How to start a new game? You can start a new game by following the steps below: Uninstall the game Download and install the game Install the game Start the game Skip the tutorial (Settings → Skip) Login should be prompted → Log in with the same account you were using before A cloud conflict should happen → Pick the second option “USE LOCAL DATA” Now your savegame is overwritten but your future progress is still synced with the cloud

How are we using your data? Terms & Conditions Terms & Conditions By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Swift Games UG (haftungsbeschränkt). ​ Swift Games UG (haftungsbeschränkt) is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for. The Heroes vs. Hordes app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Heroes vs. Hordes app won’t work properly or at all. ​ The app does use third party services that declare their own Terms and Conditions. Link to Terms and Conditions of third party service providers used by the app Google Play Services AdMob Google Analytics for Firebase Firebase Crashlytics Facebook Unity AppLovin Adjust ​ You should be aware that there are certain things that Swift Games UG (haftungsbeschränkt) will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Swift Games UG (haftungsbeschränkt) cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left. ​ If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app. Along the same lines, Swift Games UG (haftungsbeschränkt) cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Swift Games UG (haftungsbeschränkt) cannot accept responsibility. ​ With respect to Swift Games UG (haftungsbeschränkt)’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Swift Games UG (haftungsbeschränkt) accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app. ​ At some point, we may wish to update the app. The app is currently available on Android and iOS – the requirements for system (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Swift Games UG (haftungsbeschränkt) does not promise that it will always update the app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate your use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device. ​ Account Termination You agree not to violate any local, state, national, or international laws or regulations, or any of the following behavior rules when accessing or using the app: ​ You will not cheat or use any unauthorized third-party software, hacks, mods, or scripts. You will not attempt to harm the company or its employees in any way. You will not make false allegations against the company or its employees. You will not threaten the company or its employees in any way. You will not abuse purchase refunds or threaten to do so. You will not participate in fraudulent activity of any kind. You will not use offensive or disrespectful language, or choose offensive usernames or profiles. You will not engage in any form of harassment or bullying towards other players or the company's employees. ​ We reserve the right to terminate or suspend your account at any time if you violate any of the behavior rules or for any other reason that might not be stated explicitly in this Agreement. ​ Changes to This Terms and Conditions We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These terms and conditions are effective as of 2021-09-03 Contact Us If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at contact@swift-games.com .

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How to play the game? The game is too hard! Please join our Discord and check the channel guides-and-builds ! Our community is happy to help.

Issues with your account? Transfer progress to another device? On old device : Log in to Google Play / Apple or Facebook Make sure "Cloudsave" shows enabled and is green Play level to make fully sure progress is saved and synced with the cloud On new device : Install the game Start the game Skip the tutorial (Settings → Skip) Login should be prompted → Log in with the same account you were using on your old account A cloud conflict should happen → Pick the first option “USE CLOUD DATA”

Issues with your account? I see a cheater! If you see a cheater you can report them by going to their profile and tapping the yellow exclamation mark . We will regularly go through all reported cheaters and ban them if necessary. You will receive an inbox message if the cheater was banned.

Help with In-App Purchases! I did not get my purchase! Please check the following things: Has the purchase really gone through? Do you see the money was deducted from your account? Does the status in Google Play / Apple Appstore show as "Pending"? If this does not help, please press " Contact Us ". We usually respond within 24 hours.

What’s new in the game? Latest Release Notes Version 1.41.0 New Adventure: The Hoplite Meet this Greek infantry soldier, wielding his spear and throwing his shield. Adventure goes live on April 23rd. Rise of the Warlord Launching on April 26th. Participate in the Exchange Event, battling elites and bosses to collect War Tokens. Exchange War Tokens for valuable items and summon the mighty Warlord. Warlord Unleash devastating swings with his War Axe, leaving enemies bleeding in its wake. New Endgame Area: Fae Forest Encounter the magical mischief of Fairies and other powerful enemies in the Fae Forest. Miscellaneous Updates Flying enemies are now consistently positioned above all background visuals. Expanded visibility mode to include more weapons. Bugfixes Resolved crash issue when opening the game via guild invite with the app fully closed (iOS only). Addressed enemy pathfinding issues in Conquest Mode during Faction Wars defense. Improved perceived randomness of keys at the end of chapters.

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