top of page

What do you need help with?

28 items found for ""

  • updates-archive

    What’s new in the game? Archive Please find an archive of update notes on our Discord server.

  • issues-ads-crash

    We publish known problems here. Ads can’t be closed or crash my app! If you can’t close an ad or ads crash your device, it can have the following reasons: We are already in contact with our ad mediation partner about this issue. Unfortunately, we weren’t able to reproduce the issue ourselves. Please “Contact us” with as much information as possible. Luckily, we know from players that this issue can disappear after a while. If you have lost some resources due to a crash, we are happy to compensate you. Drop us an Email at . Your device has 2 GB RAM or less. Unfortunately, there is not much we can do. We recommend to play Heroes vs. Hordes with at least 4 GB RAM.

  • privacy-policy

    How are we using your data? Heroes vs. Hordes Privacy Policy Privacy Policy Swift Games UG (haftungsbeschränkt) built the Tile Mach app and Heroes vs. Hordes app as a Freemium app. This SERVICE is provided by Swift Games UG (haftungsbeschränkt) at no cost and is intended for use as is. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Tile Match unless otherwise defined in this Privacy Policy. Information Collection and Use For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy. The app does use third party services that may collect information used to identify you. Link to privacy policy of third party service providers used by the app Google Play Services AdMob Google Analytics for Firebase Firebase Crashlytics Facebook Unity AppLovin Vungle Adjust Log Data We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. Cookies Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service. Service Providers We may employ third-party companies and individuals due to the following reasons: To facilitate our Service; To provide the Service on our behalf; To perform Service-related services; or To assist us in analyzing how our Service is used. We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. Security We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. Links to Other Sites This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Children’s Privacy These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions. ​ Data Deletion The right to be forgotten or the right to erasure allows individuals (data subjects) to request from an organization (data controller) to delete their personal data. Swift Games UG (haftungsbeschränkt) serves as a data controller. If you want to execute your right to be forgotten contact us at . Upon receiving a request the organization is obligated to erase data if: • the personal data is no longer necessary for the purposes it was collected previously• the individual withdraws consent and there is no ground for the processing of personal data• the personal data have been unlawfully processed• the individual objects to the processing that was based on legitimate interest, and the organization has no grounds to continue processing• data erasure is necessary for compliance with a legal obligation in Union or Member State law• the personal data have been collected in relation to the offer of information society services• if the individual object to the use of personal data for direct marketing purposes Swift Games UG (haftungsbeschränkt) will erase your data within one month since the request submition date. That deadline can be extended by up to two months, in case the request proves to be more complex ​ Changes to This Privacy Policy We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. This policy is effective as of 2021-09-03 ​ Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at . ​ COLLECTION AND USE OF YOUR DATA On the one hand, your Data is collected by you communicating it to us. This may be Data that you enter in a contact form or if you connect our Services to third-party accounts, such as Facebook or Google. Other Data is automatically collected when you download and use our Services. Without this Data, we are not able to provide our Services in its full extent to you. If you watch advertisements within our Games we may also collect information about the advertisements served and how often you have viewed them, their location in the game and the identifier of your device. We and our partners may also collect information about your actions in relation to the advertisements, such as the page views, the time and the duration of the view. In order to fully use our Services, it is necessary to provide the data listed below. Your Data is collected when you: a) Download our games and create an Account When you download our games, we collect the time, date, and install source of your download. When you first play our games, we automatically generate a Player ID. b) Play our games When you use our Services, we may automatically collect your: game data such as achieved game levels, rewards, completed events, virtual currency, and statistics including the playtime or the use of the various features as well as the data associated with any bugs and malfunctions. IP address and approximate location data (derived from your IP address) mobile device identifiers such as your device ID advertising ID with your consent device data and technical data such as device type and operating system, network connection type and mobile carrier, screen resolution, device language user preferences and settings, such as game language, settings regarding push notifications and in-game sound and music. We collect this Data to provide you with access to our games, for example to your cloud save game and unlocked or purchased content, and to improve your experience and the security of our Services. c) Make purchases in our Services We do not collect or store any payment information such as your credit card number. When you make purchases within our Services, we only collect Data about purchase transaction types and spending you have made using virtual items in the Services. The purchase is made through Google Play or App Store d) View personalized advertisements or content within our Services or those of our partners When you watch ads within our Services or those of our partners we may collect information such as the ad provider, the advertisement watched, the number of times it was watched, its location in the Service, and the identifier of your device if you have opted into personalized advertising. We may also collect information about your actions in relation to the advertisement. Our trusted marketing partners may collect your Data as explained in Section 4 below. You can see the full list of advertising partners under . We can combine the Data collected with our partners when you use our Services. We may also use all your Data collected to offer you personalized advertisements, products, services, or content via our Services or those of our partners. If you access our Services on an iOS device, you can opt-in to personalized advertisements by allowing tracking upon the first launch of our Services. If you want to opt-out to personalized advertising, you can do this via “Privacy” settings on your iOS device and “Ads” settings on your Android device. If you want to opt out of personalized advertising, you may also consult Section 9 “Your Rights” under the paragraph “Give and withdraw your consent”. e) Contact our Player Support team Whenever you use the “Contact support” function we collect your Player ID, app version, device OS, and device model. It allows us to support you faster and identify the issues you might encounter in the game.

  • issues-report

    We publish known problems here. I have another issue / I found a bug! Please report your problem and talk to us directly. Please tap the “ Contact Us ” us button and describe your issue. We take your problem seriously and usually respond within 24 hours during workdays. Thank you for helping us make the game better!

  • account-id

    Issues with your account? How do I get my player ID? Open the settings Tap the IDs on the bottom This will copy your ID into the clipboard When texting us, please make sure this ID is included (it gets automatically filled into support emails)

  • Account

    Web Shop Update Notes Privacy Policy Gameplay Purchases Account Troubleshooting ACCOUNT

  • issues-ads-notAvailable

    We publish known problems here. Game shows "No Video available" If you can’t watch ads, unfortunately, we can do nothing as game developers. This is controlled by our 3rd party ad provider. Most common problem: Make sure you have internet. Try switching from WiFi to mobile data. If that doesn't help: Whenever you attempt to watch an ad, there is a real-time auction in the background. Advertisers make bids on the placement you see. If you watch too many ads, but never interact with those ads, advertisers might decide it's not "worth" it for them to pay more money to show you ads. You can try to reset your ad id (Google how to do it for your device). You can force quit the game and restart it. If that does not help: you will have to wait and try at a later point.

  • Gameplay

    Web Shop Update Notes Privacy Policy Gameplay Purchases Account Troubleshooting ACCOUNT

  • account-restore

    Issues with your account? Restore account! Prerequisite : You were logged into Google Play, Apple, or Facebook on your account before and "Cloudsave" was showing enabled and green. How to restore the account: Install the game Start the game Skip the tutorial (Settings → Skip) Login should be prompted → Log in with the same account you were using before A cloud conflict should happen → Pick the first option “USE CLOUD DATA”

  • Privacy Policy

    Web Shop Update Notes Privacy Policy Gameplay Purchases Account Troubleshooting ACCOUNT

  • web-shop

    Discover discounts, free gems, and more special offers Get Discounts and free Gems

  • Troubleshooting

    Web Shop Update Notes Privacy Policy Gameplay Purchases Account Troubleshooting ACCOUNT

bottom of page